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Itt of Houston Service & MAC (Move, Add or Change) Guidelines:
Individual Phone Problems:
For service issues that can be addressed on the following business day, please call Itt of Houston Customer Service at 713-868-8080 and choose option 3. A CSR will generate a work order to document the trouble. The work order will be assigned to a technician the following business day. The assigned technician will contact the person requesting service to discuss the problem in more detail and to correct the problem remotely or dispatch if necessary. For remote fixes the technician will call back to confirm once the problem has been resolved. For dispatched service, the technician will notify the contact once onsite and will confirm once the problem has been resolved.
Difficulty Making or Receiving Calls System Wide:
For system wide service issues, please call Itt of Houston Customer Service immediately at 713-868-8080 and choose option 3. Itt of Houston's response time for emergency dispatch service is 2 hours or less. For emergency remote service Itt of Houston's response time is 30 minutes or less. Itt of Houston Customer Service will ensure emergency calls are handled in a timely manner.
Difficulty Accessing Voicemail System Wide:
For system wide service issues, please call Itt of Houston Customer Service immediately at 713-868-8080 and choose option 3. Itt of Houston's response time for emergency dispatch service is 2 hours or less. For emergency remote service Itt of Houston's response time is 30 minutes or less. Itt of Houston Customer Service will ensure emergency calls are handled in a timely manner.
Changes to Phone System or Voicemail:
For any programming changes to the phone system or voicemail as well as for any requests to move equipment from one location to another, please call Itt of Houston Customer Service at 713-868-8080 and choose option 2. A CSR will generate a work order and programming changes or equipment moves will be scheduled within 3-5 business days.
Emergency Requests During Non-Business Hours:
If there is an emergency situation with the phone system or voicemail during non-business hours, please contact Itt of Houston at 713-868-8080, choose option 9 from the voicemail prompt to leave a message for our On-Call Technician. Please leave a contact name, company name, callback number, and the nature of the emergency. A technician will call back within 30 minutes to discuss the emergency situation and will attempt to resolve the problem over the phone, via remote access, or will dispatch to the site if necessary.
eService Online Service Requests:
Service, adds, moves or changes can be requested online . To request changes or report service problems. Additionally, requests can be emailed to service@Itthouston.com. In emergency situations, please always contact Itt of Houston by phone.
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